Q.    What is your return policy?
A.     Your satisfaction is guaranteed! Please see our return policy for specific details.

Q.    What payment methods do you accept?
A.     Visa, Mastercard, Discover, Paypal, Google Wallet, and Payal "Bill Me Later".
Money orders and cashiers checks are accepted through the USPS Mail and should be made out to: the birdhouse chick

Personal checks are also accepted, but must clear the bank prior to shipping your order.
There will be a returned check fee of $35.00.  Payments may be mailed to:

 the birdhouse chick
   140 battle drive
 dallas, ga 30132

Please be sure to print your order and include it with your payment. There is an option for check payment so that your order may be completed and printed.

Q.    What shipping methods do you use and what are the rates?
A.    We use FedEx, UPS Ground, and USPS Mail.
We try to use the most economical service for our customers.
Some items may ship from different artists or locations.
Please see our shipping page for detailed shipping rates.

Q.    Do you charge sales tax on purchases?
A.    Items purchased within the state of Georgia incur 7% state sales tax.
No other states will incur a sales tax.

Q.    How can I purchase a gift certificate?
A.    Gift Cards may be purchased online, and downloaded immediately upon receipt.
The link to download the e-gift card will appear on your order confirmation before leaving the website.
We'll be happy to personalize a gift card too, and send it along to your recipient via e-mail or snail mail... at no extra charge.

Q.   Can I order by phone?
A.    Absolutely! just give us a call toll free. Please have the item number(s) or names available.
You may also fax your order to 866.917.8288. please have all credit card info completed if you'd rather not call.

Please don't hesitate to contact us or give us a call with any questions or concerns.

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