Q.     What is your return policy?

A.     Your satisfaction is guaranteed! Please see our return policy for specific details.

Q.    What payment methods do you accept?
A.     We accept Visa, Mastercard, Discover, American Express and Paypal. Money orders and cashiers checks are accepted through the USPS and should be made out to: the birdhouse chick

Personal checks are also accepted, but must clear the bank prior to shipping your order.  There is a "returned check fee" of $35.00.  Payments may be mailed to:

Please be sure to print your order and include it with your payment.

Q.    What shipping methods do you use?
A.    We use UPS ground service and USPS priority mail.
We try to use the most economical service for our customers.
Some items may ship from different warehouses.
Please see our shipping page for detailed shipping rates.

Q.    Do you charge sales tax on purchases?
A.    Orders shipping to Georgia do have a 7% sales tax added. Any other state does not pay sales tax.

Q.    How can i purchase a gift certificate?
A.    It may be emailed to the recipient by thebirdhousechick.com with a brief message, or sent USPS as well, free of charge!

Q.   Can i order by phone?
A.    Absolutely! just give us a call @ 866.478.8265. please have the item numbers available.
You may also fax your order to 866.917.8288. please have all credit card info completed.

Please feel free to give us a call with any questions or concerns!