Shipping Rates & Return Policy
Wren Casita Edible BirdhouseWren Casita
Edible Birdhouse
Real Wood Wren House

Hand Blown Glass Hummingbird Feeder on Heart
Hand Blown Glass
Hummingbird Feeder 
Mini Blossom Gloria
on Heart Hanger

Contact Us:
Bulk Qty. Discounts for 
your next Gala or Event!

Educators: 
Get Discounts
on Innovative
Birdhouse Kits for 
fun class projects!

 


The Hummingbird SocietyBusiness
Sponsor
Hummingbird
Society

Shipping Rates and Return Policy

All in-stock orders are processed and shipped within 48 hours.
Some items ship direct from an artist and may take upwards 
of 1-2 weeks for delivery. 

For orders within the continental 48 states:
Items shipped USPS Priority Mail are usually received within 2-3 business days of shipping.
Items shipped UPS Ground or FedEx are usually received within 2-4 business days.
Please Note: Free Shipping does not apply to Pedestal and Staked Bird Baths to West Coast.
CA, WA, OR will incur a flat $20 shipping fee as our shipping cost is considerably more at $35 to $50!

Canada Provinces:
USPS Priority Mail and UPS shipping are available on most items.
$25.00 - $40 Surcharge will be applied at Checkout, pending destination.
Transit times vary from 6 to 10 business days.

International Orders:
Some items may not be available for International Shipping.
Please Contact Us for a shipping quote.


We offer FREE Shipping on orders of $95.00 or more (Continental US Only)
Purchased e-gift cards are not included in this total.
Alaska, Hawaii, and Puerto Rico: Surcharge of $15.00 will be added at checkout. 

Rates for continental 48 states:
$.01 - $9.99 $6.50
$10.00 - $29.99 $7.50
$30.00 - $49.99 $9.00
$50.00 - $69.99 $11.00
$70.00 - $74.99 $12.50
$75.00 - $94.99 $13.50
$95.00+ FREE
*GA residents please add 7% State Sales Tax

Backorder Policy

In the event we are out of stock on a particular item, you will be notified via e-mail and/or telephone.  You will have the option of waiting until the item becomes available, or receiving a full refund immediately upon notification of the backordered Item.

Can I return it?

At thebirdhousechick.com your satisfaction is 100% guaranteed!
If there's any problem with your order, simply call us within 7 days of receipt to obtain
an RMA code (return merchandise authorization). You may return the item within 10 days
of the original purchase date - for an exchange or refund. 

Re-stocking fee applies: Some items do incur a re-stocking fee. See details below.

Custom Orders: Made to order pieces are not refundable. If there is damage, then of course... we'll make it right!

Shipping Fees: If you received free shipping, that means we paid. If your return is due to a "change of heart" you are responsible for the return shipping. Please insure your package If you've paid for shipping and have a "change of heart" your refund will exclude shipping charges. This is due to cost of materials and time involved with shipping.

A re-stocking fee of up to 25% may apply on some items.
This fee will be deducted from your refund due. These items ship directly from our distributor or manufacturers. Please inquire if any doubt.

Should the item arrive damaged, no costs to you will be incurred.
Please notify us immediately so that we can schedule a pickup for return. 
You will have the option for a replacement of a duplicate item, or a refund back to same method of purchase.  All items must be returned in their original packaging. We will do everything within our power to make you happy.  

Damaged Goods Policy

Should your purchase arrive damaged, simply call us upon inspection of the item. 866.478.8265. You may also email or fax us at 866.917.8288  Please keep all packaging materials and let us know the condition of the item and packaging materials.

You will be asked to re-pack the item, so that a pick can be scheduled through the same delivery service.  A replacement item will be sent upon receipt of the original merchandise, or if you choose, a full refund issued back to your orinial method of payment.