"Thank you!!!!! 
I know this is crazy, but my husband died almost 12 years ago.  He collected birdhouses.  Today would have been his 70th birthday, and the beautiful birdhouse arrived right on time!  You are wonderful.  Thank you for the nesting material, too.  I haven't bought a new birdhouse in 12 years! 
This may be the start of a new hobby.

Thank you,"
Jean L. - New Castle, CA

"We are excited to tell you that both birdhouses have arrived and they are just wonderful.  
We will try to remember to take a picture when we get them up - soon I think!
Thank you so much for helping us make our backyard
a lovely place to be."
   

"My mother opened her gift today and was very happy with it!  She said,  "Oh, how do you find such wonderful things?"  :)  Thank you very much.
BTW:  She commented on how well it was wrapped and packed too.
I'll be very comfortable recommending your website to others.

Much appreciation,"
Lynda H. - Kansas City, MO

"The certificate arrived yesterday. It's lovely! My brother also arrives today. He's gonna love Obie 2 , I'm sure! Thanks for all your help - you'll be hearing from me again ;)"
Barbara W. - Ambler, PA

Custom orders are always welcome, but do take some time. When you need that most unusual gift right away, we'll provide a personalized certificate letting your recipient know that something special is on its way!

"Received the mealworms this morning and the Blues are enjoying them already. The worms arrived in great shape as always and thank you so very much for the extra 500 that you included. That was so nice. Count on my repeat business in the future. I really do appreciate the "extra" personal touch. Thank you once again and have a great spring." Lloyd B. - Erie, PA

"I got my bird feeder with the message on the card you enclosed with everything. Thank you again for all your help and kindness. I love the bird feeder and I'm really going to enjoy watching the birds come and go."
Kayla R. - Alberta, Canada

"Beth, I wanted to thank you. I received the package and it all looks great. You little extras were much appreciated as was the personal note. I will keep you in mind for the future as well as tell all my friends."

Karen H - Sunset, SC

"Gosh, I didn't realize you were local and just down the road!  Thanks for suggesting the other two houses.  I really hadn't looked at  them but I kind of like the Clipper bluebird house.  Let's go with it instead of the one I originally chose.  I know my son-in-law would love it!  He has been a bluebird enthusiast for a long time and has three houses in his yard.  This one will replace one I gave him seven years ago.
 
I love your website- you have such unique things.  I stumbled on it quite by accident.  I have my eye on your bird bath/planter for myself. Thanks for contacting me and making my son-in-law's gift even better and special!"  Warmest Regards, Jan H. - Marietta, GA

"I arrived home yesterday to find the package you had sent.  My original thoughts were, "oh man, I did it again and misread dimensions online" as I thought that inside your package would be a miniature birdhouse that I ordered.  LOL.

"Received the feeder today and the complimentary food yesterday.  Thank you sooooo much.
 
I must confess, it took us nearly a year to put up the bird house.  Not because we didn't want to, we had other priorities after moving into our new home.  Should've done it looooonnnnngggg ago.  The feeder will be installed within a week!
 
Thanks also for your note.  That's such a nice, personalized touch."
Tami B. - Schereville, IN

"Thank you, Beth I received the casitas as expected.  I also received your lovely thank-you note, and really love the direct attention you pay to your customers.  Thanks again, and have an incredible holiday!"
Linda F. - Norman, OK

"I can’t help myself….. Whenever I get an answer from “customer service”, let alone someone who’s NICE, I HAVE to say thank you so much. Finding good customer service these days is slim to none and people like you are so appreciated. For that reason alone I’ll definitely order from you again J It’s only a bonus that your website has a ton of cool stuff J."
Jennifer M. - Fort Myers, FL

I had to call my dad and read him your email! He thinks you are the greatest!!

I can't wait for my mom to open it!!! Thank you thank you thank you!! I will be singing your praises to the facebook rooftops- and letting all of my bird crazy extended family know where they need to buy *all* of their stuff. You have been a dream to work with. So thankful that we found you- yay for pinterest!!!
Omigosh. I am just beaming here at the computer. I think that on this note, I will go to bed. Perfect end to my day. :)

Karis T. - Brookville, IN
I have to tell you that the whole time I was talking with you yesterday, my husband was just shaking his head at me. He gave me a (joking) hard time about making "best friends" with someone I talked to for ten minutes (less??) on the phone. But you are such a wonderful person! Hard to not chat you up!! ;) Have a super amazing Saturday!!

"The birdbath arrived today and it was simply wonderful! 
I am so delighted & absolutely love it!
There even was a surprise packaged in - 3  ceramic mushroom stakes.
I appreciate everything - well worth the extra wait."

Paula M. - Greenbelt, MD.

"I was looking for a seed catching tray to put under a feeder that is not supposed to be dropping much seed...one of those metal, squirrel-proof feeders. Anyway, the big  birds landing are causing major seed dropping...and this is a confined area that I don't want to be weeding.  Thus the search for a seed catching tray, and I came to your website.  What a blast!  I'm sure you know this, but your website is really different, and I'm looking forward to seeing what comes along as time goes by.  My first gift to myself is Miss Tomato birdbath.  I'm attracted to your frog houses, and it may be a matter of time before I order one of those.  Just wanted to say thanks for your very interesting and exciting products."
Kathy F. - Festus, MO.

"Just wanted to let you know that the butterfly dripper fountain was on my porch when I came home from work on Friday, and the GORGEOUS yellow butterfly came Saturday.  Everything is installed except for the dripper fountain - I have to wait for the electrician to set me up with an outdoor outlet - and the garden is looking extra spiffy.  Love the water wigglers.  May have to order a third one before long.  They really catch your eye so I can imagine that it won't take long for the birds to spot them either.  Thanks so much for all your help and personal service.  What a refreshing pleasure to do business with you.  Will keep you posted on the interview." Patricia H. - West Miami, FL

"I am on the road with my job but wanted to let you know how much I LOVE my bird feeders, bird houses, and extra goodies!  Will take pictures when I get home.
Thanks again for the help, and advice
I will get the Oriole feeder next!
Colleen T. - St. Charles, IL 

"Thank you so much! You have the best customer service I've ever experienced online. Rest assured that I will keep your site bookmarked and will most definitely purchase from you in the future! I've got my eye on that red/purple Retro bird feeder. ; ) Darla S. - Mobile, AL.

"Thank you so much for your lovely message and for taking such great care of my order.  My mother loves these bird feeders and has been looking at your website for sometime.   I really appreciate your follow through and your note.  Looking forward to passing the word on about your company!  Regards",  Renee R. - Huntington Beach, CA

"if I have future needs that your company provides I will send the business your way. As I said before it is very nice to have the personal email, that's great customer service which is a rare thing these days.

I did just move the post away from the trees but alas they just climbed right up, hence the need for the baffle. Do you sell bear baffles? Ha Ha, yeah they tore down a few posts last fall. Oh well, you live in the country and you get all types, the deer in the backyard offset the "not so nice critters".

 Thanks again! Shawn S. - Southampton, MA. 

  "I received my mister yesterday and today it will be up and running! Thanks for the extra gifts! I am glad to have found your website and look forward to doing business again with you! Great customer service!

Thanks," Jamie M. - South Yarmouth, MA
 

  "I thought you might like to know that my parents like the tabby cat birdhouse I sent them (to Tennessee) for Christmas.  Their cat however, repeatedly attacked the birdhouse cat while it resided under the tree.  My parents needed to relocate the birdhouse so that it wouldn’t get broken.

They aren’t the easiest to get a gift for, nothing ever seems to get them excited, so I was thrilled that at the very least they got a different kind of chuckle out of it than was actually intended.  Can’t wait to hear how the cat reacts when it sees the birdhouse hanging from the tree!"  

Rebecca H. - New York, NY

 "Hi Beth,
 
Just received my bird feeder in the afternoon mail.  I was so impressed with the prompt delivery and sturdy packaging but even more so with the lovely handwritten note accompaning it.  How very nice of you to take the time to express your appreciation and to add some welcome advice.  I will be certain to tell anyone who admires the birdfeeder where they might aquire one.  Your address is now in my permanent file.
 
Wishing you a wonderful Christmas and a healthy... and profitable... New Year.
By the way, the bird feeder is a delight!"  Sincerely, Beryl B. - Ewing, NJ.        

 "Hi Beth,
Just wanted to let you know that I received the new puffer in excellent shape.  I finally had lunch with my girlfriend today and was able to give her the belated  birthday gift. She was so excited when she opened it!  As we are scuba divers the puffer was so appropriate and once one even bit her - so it had special meaning. 
I then told her the whole story about how I found you on line and how patient and helpful you were in helping me pick just the right birdhouse.  She said it was so beautiful she didn't want to hang it outside!  But, as she has quite a few birdhouses, all with current "tenants" I think she will eventually give it to the birds!  The nesting ball was also quite a hit, as she had never seen one either.
Thank you for all your help.  It was a pleasure speaking with you and doing business with you.  Your caring comes across loud and clear from the time you take the order until it's received - the way it's packed and your handwritten personalized note shows you care.
I will be ordering from you again, once spring gets here - so much snow!  I have passed your business card on and will recommend you to my friends.
Thanks again for everything.  Marilyn W. - Port Washington, NY.     

"What wonderful customer service. You reminded me why it's so important to shop with small, personal businesses. I'm sure Patti will love her gift (we couldn't stop laughing when we saw it online). Thank you so much for wrapping it. Have a wonderful, blessed Christmas season.

Thankfully, Lisa"  Lisa C. - Arvada, CO.    

 "My mom got her birdhouse today, along with the book, sock and food.  Thank you so much for the nice hand written note and wrapping the gifs.  Including some food was above and beyond.  It was perfect!  I will be ordering from you for all her needs!!!!!!!!
 
It really made her so happy and it made me look good....lol.  THANKS so much!"  Andrea E. - Chicago, IL.     

"Wow! Thank you so much! I adore my sister and she is very into birds as are all of my family. You can expect my loyal  and often shopping with you and will recommend you to all I know. Seriously, what excellent and personal service, I couldn't have asked for more. You have a wonderful weekend too and bless you a million times!

Thanks and thanks and thanks again,
Best Regards, Dashiel "  Dashiel G. - Honeybrook, PA.

 "Hey Beth, I received all 4 houses and feeders.  All is well, all installed and all look amazing!!............Just as soon as I get everything planted I will send u pixs..... I'm really glad I found you.  Working with you was great.  The "back & forth" was the key and your suggestions were right on target.  As they say, we resonated.
Thanks for the cute frog rain gauge... very nice touch!"
 Frank S. - Fayetteville, NC 
 
 

"Thanks very much for your help.  I am anxious to see the birdhouse.  I am so glad that I decided to call you, rather than just looking for a birdhouse elsewhere.
 
It was a pleasure doing business with you.  If I am looking for another birdhouse in the future, I will certainly get in touch with you. Take care!" 
 Lori Z. - Rockford, MI. 

"Thank you for the kind and prompt reply.  I really appreciate the personal consideration and your enthusiasm.

Sounds like you enjoy what you do and it is refreshing to find somebody with your enthusiasm. Thanks again for the update."

Monica P. - Triangle, VA.
 

"Just wanted to let you know that my Mom's birdhouse arrived last Friday shortly after I got to her house for the July 4th weekend. It was beautiful and she loved it. We went right outside and put it on the post! It adds so much character!
 
Thanks for getting this out so quickly. It was a pleasure doing business with you and hope to visit your website again soon"

Kim C. - Morrisville, NC

"My father loved the birdhouse!! It was a big hit with the whole family! My dad had the biggest smile on his face and couldn't believe how much the cat looked like our family cat Babar!! Thanks again for such a great gift!

"Hilda just arrived and is even more outrageous (and big) than I expected. I just couldn't wait to try her out, so even though I have no seeds in the house, she is currently beautifying my deck/back entrance. If cats start coming around, I will relocate her to higher ground, but for now I want her to be the first person people see when they come to my door!"
 
Thanks for her, she's awesome. And please let me know if I can ever do anything to help you with your site, or anything else. 

Heather Reimer, The Write Content