Unique Birdhouses, Wild Bird Feeders & More

We are Here and HAPPY to help

Take a look at some of our most commonly asked questions below, if you don't see what you're looking for, shoot us a quick message on the contact form! That will come right to us an we will respond as soon as possible.

How can we help?

FAQ

The Birdhouse Chick answers our most frequently asked questions

Payment & Processing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, ApplePay, GooglePay and Shop Pay.
My discount code isn't working

For custom-made orders, live meal worms, and large items shipped via motor freight, discount codes may not be eligible. Additionally, some handmade artisan items are excluded from discounts, because these items can be tougher than pulling teeth to track down! You may also have an expired discount code. If you have any questions about your code or think you may be receiving a code error message by mistake, please get in touch. We’re here and happy to help.
Can I cancel my order?

While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Returns / Exchange Policy

Shipping

How do I update my shipping address?

No worries, just shoot us an email at info@thebirdhousechick.com with the correct info. We want your birdhouse to ship to the correct address as well!
Help! Tracking shows my package shows as delivered- but I don't have it?

Please be sure another family member didn't already bring the package inside. Sounds silly but this happens quite often! The driver may have left the box somewhere other than your front porch. Please check around your home to see if the box was possibly left at a side door or garage. Sometimes packages are scanned while still on the delivery truck- without being delivered :(  Please give it one more day to see if your order arrives.
What shipping methods do you use, and what are the rates?

We use FedEx, UPS Ground, and USPS Mail. With a focus on both quality and reasonable rates, we always try to use the most economical service for our customers. Note that some items may ship from different artists or locations, which can extend shipping times. Please see our shipping page for detailed info about rates.

General

What’s your return policy?

Customer satisfaction is important to us! Please see our return policy for specific details.
I found your products on another website — is it legit?

As The Birdhouse Chick has grown, we’ve unfortunately seen fake websites and scam stores copy our product photos and descriptions. These sites often advertise heavily discounted prices to lure customers — but they are not affiliated with us and will not deliver authentic products. Please protect yourself by only shopping through our exclusive website, www.thebirdhousechick.com. We do not sell through pop-up discount sites or third-party clone stores. When shopping with us directly, you can be confident you’re receiving our original designs, quality craftsmanship, secure checkout, and dedicated customer support. If you’re ever unsure, we encourage you to reach out before purchasing — we’re always happy to help.
Do you sell Gift Cards or Gift Certificates?

Absolutely. Easily purchase a gift card online.

We've got several quantity options. Please feel free to check them out here.

How do I contact you?

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team and we would be happy to help.

1-866-478-8265
info@thebirdhousechick.com