artisan’s unique birdhouse boutique

866.478.8265

Frequently Asked Questions

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Paypal Express, ApplePay, and GooglePay.

Money orders and cashiers checks are accepted through USPS Mail and should be made out to The Birdhouse Chick.

Personal checks are also accepted but must clear the bank prior to your order being shipped. Returned checks will incur a fee of $35.00. Payments by check may be mailed to:

The Birdhouse Chick
140 Battle Dr
Dallas, GA 30132

If paying by mail, please be sure to print your order or specify item number(s) and purchase info with your payment.

I’m having some trouble with my discount code. Any ideas?
For custom-made orders, live meal worms, and large items shipped via motor freight, discount codes may not be eligible. Additionally, some handmade artisan items are excluded from discounts, because these items can be tougher than pulling teeth to track down! You may also have an expired discount code. If you have any questions about your code or think you may be receiving a code error message by mistake, please get in touch. We’re here and happy to help.

Help! Tracking shows my birdhouse as delivered- but I don't have it?
Please be sure another family member didn't already bring the package inside. Sounds silly but this happens quite often! The driver may have left the box somewhere other than your front porch. Please check around your home to see if the box was possibly left at a side door or garage. Sometimes packages are scanned while still on the delivery truck- without being delivered :(  Please give it one more day to see if your order arrives.

Do you charge sales tax?
Only for items purchased within the state of Georgia or being shipped to Georgia, in which case there is a 7% state sales tax. No other states incur a sales tax. This policy will likely change in the near future due to new tax laws for online sellers.

Can you gift wrap my order for me?
First impressions count, and we take great pride in a thoughtful presentation of your order. We want items from The Birdhouse Chick to be more than just a box in the mail… we’re providing an experience.

We make every effort to go above and beyond when we package and ship your order. If you’re buying a birthday, anniversary, or special occasion gift, you’ll have an option to let us know during checkout via the “gift” checkbox option (or you can always contact us). In most cases, when we’re shipping in-house items, we can gift wrap your order free of charge.

Please note that for items shipped by one of our distributors or other artists, for especially large items, or if you’re placing an order at a high-traffic time (such as Christmas), we are unfortunately unable to honor gift wrap requests.

What shipping methods do you use, and what are the rates?
We use FedEx, UPS Ground, and USPS Mail. With a focus on both quality and reasonable rates, we always try to use the most economical service for our customers. Note that some items may ship from different artists or locations, which can extend shipping times. Please see our shipping page for detailed info about rates.

Your site offers free shipping over $125, but I still incurred a shipping charge. What the heck?
We aim to honor our free shipping promo as often as possible. However, when items ship in multiple boxes, are heavy, or are large, this can exclude your order from free shipping. For very large items (example: a 5-foot-tall church birdhouse), a $15 oversize rate will still be applied. We can’t change the fact that FedEx and UPS are sometimes ridiculous about shipping, and we’re working within those confines to give you a deal whenever we can.

NOTE: We are no longer able to offer free shipping to the 9 western states in Zone 4 due to extreme costs shipping from Atlanta to this part of the country. Wondering which zone you’re in? Check the zone map for quick reference.

I'm in Canada. Holy moly, why is the shipping cost so high?
For Canadian orders, we ship via USPS, and rates are determined by weight and province/territory. You'll only pay the actual shipping cost, as any overage is refunded via your original payment method.

Shoot, I just realized I entered the wrong shipping address. Now what?
No worries, just shoot us an email at info@thebirdhousechick.com with the correct info. We want your birdhouse to ship to the correct address as well!

What’s your return policy?
Customer satisfaction is important to us! Please see our return policy for specific details.

Can I purchase a gift certificate?
Absolutely. Easily purchase a gift card online.

Have a question that isn’t covered here? Please do give us a shout or use our contact form. Call us at 866-478-8265 with any questions or concerns you may have.
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